Trauma Informed Administrative Staff
Helping administrative staff be more trauma informed when working with individuals who have experienced trauma
Are you a Practice Owner, Clinical Director, or Practice Manager dedicated to enhancing your team's effectiveness? If your administrative staff interacts directly with clients in a mental health setting, this training is designed for you!
Many believe that past experiences don’t affect present behavior. This false belief can lead to miscommunication and misunderstanding when working with clients who have experienced trauma. Using logic and reasoning alone isn’t enough; emotional connections are essential. Our training empowers administrative staff to be more trauma-informed, enabling them to support clients effectively and compassionately.
Equip your intake specialists and administrative team with the essential tools to recognize and respond to trauma responses. By fostering a deeper understanding of trauma and its impacts, your staff will learn to communicate in a way that makes clients feel heard and valued. This training will help your team to:
- Define trauma and identify trauma responses.
- Master trauma-informed communication techniques.
- Understand the effects of vicarious/secondary trauma.
- Navigate compassion fatigue effectively.
With these skills, your team will create lasting positive impressions, leading to better client retention and satisfaction.
Transform the way your team interacts with clients and help them become the supportive backbone of your practice, ensuring that every client feels understood and valued.
Your Instructor
Sarah is a Licensed Clinical Professional Counselor in the State of Maryland and a Board Certified Counselor (through NBCC). Sarah has over 8 years of experience working in the mental health field. Sarah has extensive experience working with diverse individuals of all ages and families who have experienced trauma. She is passionate about helping individuals cope with medical trauma as well as helping families navigate adoption and the foster care system. Sarah is trained in EMDR, Neurofeedback, and offers Alpha-Stim treatment.
Frequently Asked Questions
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Trauma Informed Administrative Staff
Helping administrative staff be more trauma informed when working with individuals who have experienced trauma
The program site is ADA compliant. Please contact [email protected]Â if special accommodations are required.
